PRIVACY POLICY

Privacy Policy

Shinshu-Iiyama Tourism Bureau ("us", "we", or "our") operates https://www.iiyama-ouendan.net/en/ (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Compliance with Laws and Regulations Regarding Personal Information

We comply with applicable laws and regulations regarding personal information, as well as the rules established by us.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. The information collected may include your name, address,email address and contact number (“Personal Information”).

Ways in which we receive personal information directly from users
1. When we need to respond to an inquiry
2. When you participate in various surveys
3. When you apply for a site visit
4. When you subscribe to our email newsletter
5. When we ship products you have ordered
6. When you apply to participate in an event
7. When you apply for services provided by our agency
8. When you use certain content on our website (inquiries, reservations for plans or rental items, online store, email newsletter registration, etc.)
9. When photographing participants during events or services provided by our agency
10. When applying for employment with our agency
11. When separately disclosed to customers or made public

Methods for automatically recording personal information when users utilize our services
1. Device information
2. Log information
3. Cookies and Anonymous IDs
4. Location Information
5. IP Addresses and Unique Identifiers

Methods for Indirectly Receiving Users’ Personal Information from Third Parties
1. When users apply for employment with the Agency through a partner business
2. When users apply for the Agency’s services through a partner business
3. When users register for events through a partner business
4. When users order the Agency’s products through a partner business
5. When separately disclosed to customers or made public

Methods for Obtaining Personal Information Published in Publications, on the Internet, or Elsewhere

Use of Personal Information

We will use personal information within the scope of the following purposes and to the extent necessary for the performance of our duties. When outsourcing the handling of personal information to a third party, we will enter into a contract with that third party requiring strict confidentiality, clarify the allocation of responsibility, and exercise the necessary and appropriate supervision to ensure the secure management of personal information.

To provide the services you have registered for or applied for
To ship the products you have ordered or applied for
To conduct surveys aimed at improving our services and to compile statistical data from those who participate in the surveys
To verify information necessary for providing services or shipping products
To send information about services and other offerings recommended by us
To respond to your inquiries
To send email newsletters
To conduct marketing activities
To perform analyses aimed at improving our services and products
To ensure compliance with the terms and conditions governing the use of services provided through our website and mobile site
To protect the services provided through our website and mobile site and to ensure your safety
For any other purposes explicitly stated or publicly announced to you

Management of Personal Information

We will implement thorough security measures to prevent unauthorized access, loss, destruction, alteration, or leakage of information. As part of our security management measures, we will establish regulations to protect personal information, ensure that all employees are fully informed and comply with them, provide awareness training and education, and conduct regular audits to verify compliance. Furthermore, we will restrict access to personal information to authorized employees only and implement measures such as password protection and locking procedures to prevent unauthorized access. When outsourcing the handling of personal information to a contractor as part of our operations, we will enter into a confidentiality agreement with the contractor and assume full responsibility for supervising the contractor’s activities.

Provision of Personal Information to Third Parties

We will not provide personal information to third parties without the individual’s prior consent, except in the following cases:

When the customer has given consent
When required by the Act on the Protection of Personal Information or other laws and regulations
When providing personal information to third parties—such as lodging facilities, activity organizers, instructors, or guides—after obtaining the individual’s consent, for the purpose of providing services requested by the user (e.g., arranging lodging, transportation, or experiential programs; assigning guides, etc.)
When disclosing information to contractors to whom we outsource operations in order to provide services requested by the user
When it is necessary to protect human life, physical safety, or property, and it is difficult to obtain the individual’s consent
When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the individual’s consent
When it is necessary to cooperate with a national agency, a local government, or a party entrusted by them in the performance of duties prescribed by laws and regulations, and obtaining the individual’s consent could hinder the performance of such duties

Please note that we may outsource all or part of our operations to external contractors. In such cases, we will exercise necessary and appropriate supervision over the contractors to ensure that personal information is handled properly.

Cookies

We use a technology called “cookies” on some of our web pages. Cookies are a technology that identifies your computer. This technology allows us to tailor the content displayed to each user’s computer and save the information you enter, enabling you to receive personalized services. In addition, we use this technology to track the number of visitors to our web pages and monitor usage patterns, which helps us improve our services.
The information collected through cookies does not include any “personally identifiable information,” such as email addresses or names.

Google Analytics

We use “Google Analytics,” a web analytics tool provided by Google. Google Analytics uses cookies to collect data. This data is collected in a form that does not contain any information directly identifying specific individuals and does not identify any individuals.

Please note that we assume no liability for any damages resulting from the use of Google Analytics.
For more details, please visit Google’s website. (Links to an external site)
[Google Analytics Terms of Service]

For information on how data is collected and processed in Google Analytics, please refer to the following page.
[How Google uses information collected from sites and apps that use Google services]

In addition, we collect data via Google Signals (only when accessing this site from within Japan).
When using this feature, third-party ad providers, including Google LLC, collect information such as “Google Ads cookies” and “anonymous IDs,” as well as data regarding user behavior on this site, estimated user attributes (such as gender and age), interests, language, and location. This data is associated with logged-in users’ Google Account information in a way that does not identify specific individuals.
Furthermore, if a user uses multiple devices, visit information can be consolidated to provide a comprehensive view.
(However, this linking applies only to users who have consented to it for the purpose of customizing ads.)

For information on customizing ads, please visit Google's website. (Links to an external site)
[Customize your ad experience]

We and third-party ad providers, including Google LLC, combine first-party cookies (such as Google Analytics cookies) or other first-party identifiers with third-party cookies (such as Google Ads cookies) or other third-party identifiers to improve our services, analyze the attributes, locations, and interests of users who visit our website, and deliver advertisements on an irregular basis.

If you do not wish for your data to be used by Google Analytics, please use the “Google Analytics Opt-out Add-on” provided by Google LLC.
[Google Analytics Opt-out Add-on]

We use ad serving services provided by third parties, including Google LLC and Yahoo Japan Corporation; as a result, these third parties may collect and use information regarding users’ visit and activity history on each site through cookies and other means.

The visit and activity history information collected by these third parties is handled in accordance with their respective privacy policies.
Users can opt out of having their collected visit and activity history information used for ad serving by utilizing the opt-out methods provided by the third-party ad serving services.

If you do not wish to receive advertisements, please visit the website below and opt out.

Inquiries Regarding Personal Information (Correction, Disclosure, and Deletion)

If a customer requests the disclosure, correction, suspension of use, or deletion of their personal information, we will respond promptly in accordance with applicable laws and regulations. In such cases, please contact us using the contact information provided below.

Establishment, Implementation, and Improvement of Regulations Related to Personal Information Protection

To ensure full compliance with the above policy, we will continuously review and strive to improve the content of this Privacy Policy.

Operator

Address: 1110-1 Oaza Iiyama, Iiyama City, Nagano Prefecture
Name: Shinshu Iiyama Tourism Bureau (General Incorporated Association)
Representative: Yukari Ito

Changes To This Privacy Policy

The Authority may amend the terms of this Privacy Policy without prior notice due to operational needs, the enforcement of new laws and regulations, amendments to existing laws and regulations, or other circumstances. In the event of any changes, we will post a notice on this website. Please review the latest version of this page before using our services.

Contact Us

Shinshu Iiyama Tourism Bureau (General Incorporated Association)
2nd Floor, Iiyama City Hall, 1110-1 Oaza Iiyama, Iiyama City, Nagano Prefecture 389-2292
TEL 0269-81-2155
[Office Hours: 8:30 a.m. to 5:15 p.m.] (Weekdays only)